At the end of 2013, the quality inspection of many batches of children's furniture was unqualified, which worried consumers, especially parents. Therefore, since the last week, the Beijing Youth Daily "Guangsha Times" has continued to focus on the "General Technical Conditions for Children's Furniture" implemented since August 1, 2012, and visited the market to seek the root cause of the problem.
In fact, for the first time, the standard imposes strict regulations on the structural safety and hazardous substances of children's furniture. The industry's hopes of improving the quality of domestic children's furniture products are based on this standard. However, as far as our observations are concerned, the implementation of the new national standard has been more than a year, and the movement of the children's furniture market is not large. In particular, the key point of the new standard is not reflected in the only contract that can protect consumer rights. . Visiting a number of home stores We found that no matter whether it is an environmental issue or a safety issue, the contract has nothing to do with the General Technical Conditions for Children's Furniture.
Children's furniture contracts are still obsolete and do not reflect the new standard content
In an international home store, the author saw the contract for the sale of children's furniture. The salesperson told the truth: the terms of the contract are exactly the same as those of adult furniture, and they do not specifically reflect the content related to children's furniture standards.
The contractual provisions on “environmental protection†write: “All goods sold in XX Co., Ltd. are in compliance with the national standards for “Limited Hazardous Substances in Interior Decoration Materialsâ€, and the production of furniture is implemented in the interior decoration materials. "Limited" standard, indoor air quality implements "indoor air quality standards." Qualified furniture produced according to the environmental standards of furniture after moving to the living room, due to the effect of the superposition effect, the conclusions monitored according to the "indoor air quality standards" may be air The quality exceeds the standard. Remind you that you should purchase standard furniture as much as possible; second, the amount of furniture placed in each room should be appropriate."
After comparing the "Guangxia Times", the standards of "Limited Hazardous Substances in Wood Furniture for Interior Decoration Materials" and "General Technical Conditions for Children's Furniture" are obviously different, which is more strict than the standards implemented by adult furniture. harsh. The Limits of Hazardous Substances in Wood Furniture for Interior Decoration Materials are limited to four heavy metals such as cadmium, chromium, lead and mercury. The General Technical Conditions for Children's Furniture adds four requirements for heavy metals, namely: 锑, arsenic, antimony, selenium. At the same time, the latter stipulates limit indicators for heavy metals, formaldehyde emission and decomposable aromatic amines in the main and auxiliary materials such as children's furniture artificial panels, paints, textiles and fur fabrics.
Unconstrained clauses on the sale and purchase contract, the new standard for children's furniture is in vain
As the only paper credential that allows consumers to understand consumption, why does the children's furniture sales contract not reflect the new standard content? When visiting the market, many brands responded that the contract is similar to each brand, in the more standardized store, the content of the contract Will be more fully inclined to consumers, more protection for consumers, and whether it should be a special contract for the sale of children's furniture, a brand leader said that perhaps the brand can give consumers more commitments by means of supplementary agreements However, it is understood that no brand has done this yet.
The insiders also said that the national standard-setting department and the regulatory department should consider the issue of some standards, such as the introduction of new standards and the strengthening of supervision, and the purchase contracts related to the category products should also issue amendments or templates in time. .
Furniture category multi-sales contracts should be classified
There should be no connection between standards and contracts. According to industry insiders, there is a correlation between consumers and consumers, and they can form constraints on businesses. However, the current contracts for households are generally large and empty, and they are bound by buyers and sellers. Protection is not enough.
In fact, most stores have special furniture standard contracts, but at the same time, too single contracts can not take care of the heterogeneity of diverse furniture. Some consumers report that many explanations of sales personnel can not convince them, unless the key points are reflected in the contract, the new standard, the old contract, how do people think that the purchased furniture is in line with the standard?
According to the analysis of the insiders, the formulation of the home contract should be changed in the same way. The contract keeps up with the pace of the new standard. It is specially treated for special categories of furniture and has special protection for special people. Otherwise, Understand that consumption and transparent consumption can only be empty talk.
[Notes]
Signing an environmental guarantee guarantee brand can have an attitude
Industry insiders have suggested that although the furniture contract is formatted, a confident brand can have a more positive attitude, such as signing an environmental guarantee. Taking children's furniture as an example, the detection concentration range of toxic and hazardous substances in a series of products is reflected in black and white on the contract, which is equivalent to signing an environmental protection guarantee, so that customers can buy it with confidence. It is observed that there are more reports on the formaldehyde content of furniture on the market today, and there are fewer reports on the detection of heavy metals. At this stage, it is feasible to indicate the formaldehyde content in the agreement on the sale and purchase of children's furniture. And in the future, if all environmental protection projects include heavy metals, decomposable aromatic amines, and other safety-related safety features such as chamfering and venting holes are attached to the contract, it is a reminder to consumers. It is also a warning to the business, which is of great benefit to optimizing the product. At the same time, evidence can be based on the traceability of consumer rights, but also the motivation for the upgrade of merchant products.
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Parents don't get confused
Parents' environmental and safety concepts are mostly from sales people. Parents seem to be more concerned with explicit safety issues than invisible air quality issues. The heads of some children's furniture brands said that the sales staff was trained to clearly introduce the venting holes and chamfering rules in the new national standard. However, most salesmen have little knowledge of the heavy metal content and cannot explain it to consumers. Therefore, the phenomenon of buying and selling is sometimes happening.
Therefore, the author reminds consumers to pay more attention to the environmental protection of furniture, understand the mandatory standard content of children's furniture before purchase, as a reference, to avoid buying unqualified or eliminated products. In particular, the report on the detection of toxic and hazardous substances must be remembered and consulted.
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"Furniture User's Manual" has disappeared
Not only children's furniture, but the entire furniture industry has “turned a blind eye†to standards and norms, and “nothingâ€. Even if the contract cannot keep up with the standard, if the "Furniture User's Manual" can be implemented, it can protect consumers' right to know and protect the interests of consumers to a certain extent.
The insiders remember that on October 1, 2005, the General Administration of Quality Supervision, Inspection and Quarantine issued the "Description of Consumer Products - Part VI: Furniture" (GB5296.6-2004), and began to enforce the system of use instructions, requiring businesses to sell furniture. Provide detailed instructions for use to consumers. However, this rule is ineffective and almost no brand can provide it.
A detailed "Furniture User's Guide" should contain the following contents:
The true attributes, uses, applicable environment, main materials and auxiliary materials used, performance, model, date of manufacture, etc.
Detailed instructions for unpacking inspection, installation adjustment, use and maintenance, handling and storage, and failure analysis of furniture.
Give security warnings about content related to security.
The actual control of toxic substances or radioactive control indicators will be explained.
Materials and paints used in furniture contain toxic substances or radioactivity within the scope permitted by relevant national regulations. However, if improper use will still adversely affect consumers, it is necessary to state the precautions for use and protective measures.
Furniture quality grade, production unit and contact information.
For the situation that the "Furniture User's Guide" has been dodging or disappearing for many years, a senior salesperson told the truth: there is no "Evidence" for the "Furniture User's Guide", and the sales staff will have more "free play" when selling the products. The space is empty, the consumers find problems, and they can't get evidence to defend their rights.
In this regard, industry insiders said that the relevant departments of the home furnishing industry "speaked a little bit" and the lack of supervision is the fundamental reason why the standard is difficult to implement. In addition, consumers should also raise awareness of prevention. Zhu Changling, chairman of the China Furniture Association, once reminded that when buying furniture, when encountering a brand without a manual, consumers can report to the quality supervision department and the industrial and commercial department.
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