Quality Management of Packaging and Printing--Speaking Truthfully (4)

The first problem (the first product in each process) is required in the quality management system. However, many printing companies can not do much in the actual operation, and the first problem of each process is achieved. Well, then there will be no batch quality problems.

The self-inspection of 200 pumping 1 (or higher frequency) in each process in the production process is completed, and a large number of process failures do not occur. The lack of implementation of this work is mainly due to insufficient attention, no iron discipline, and no good habits. If you do it, you will have a lot of gains.

5. Fill out the press report form

Starlight's printing report form is very characteristic. The captain must fill out each production order separately. Only after completing relevant contents can batch production be completed. The contents of the table setting check have the following aspects.

(1) Project number.
(2) Whether the paper meets the order and sample requirements.
(3) Whether the color is accurate or not.
(4) Whether the characters are wrong, missing or missing.
(5) needle position, 1 2mm line (printing plate longitudinal positioning line)
(6) color sequence.

After printing, write down the amount of used ink and the number of finishes on the report form. The report form is in duplicate. A copy of the report form is placed on the first sample in a data package for reference during the next return and a copy is sent to the print supervisor for statistical use. This is a bit like a checklist used by pilots before take-off. After checking one item, one item must be drawn. It must be ensured that each item has been inspected. Nothing can be missed. I think this method is worth learning from others to ensure the printing process. No low-level error occurs.

Nowadays, many printers implement almost all inspections of finished printed colored paper and finished products. This is not only unhelpful (not enough to guarantee delivery), but there is no way (reducing the percentage of full inspection). A lot of manpower and object knives have been wasted, and the starlight has done a better job.

In the Starlight, the qualified products are clearly marked out by the local station personnel. For quality problems that should not be seen, the quality department has the right to allow the local station personnel to rework and then deliver the factory road operations. Each process will be selected out of the non-conforming product and placed separately, as long as the non-conforming products can be handled alone, so that the Secretary to save the amount of manpower, material resources, in fact, every production staff should have this awareness.

6. Handling customer complaints

An important part of quality work is the handling of customer complaints. This is an important sales service. This is a good job, we can more accurately grasp the requirements of customers, and establish a good interaction with customers.

Starlight's response to customer complaints has clear requirements. After receiving the complaint, the eyebrows must be allowed to flash the phone for 2 hours to learn about the 24 hours to the customer's site. Try to make the customer about production not affected.

Constantly improving the quality of Buffalo can reduce the quality of complaints processing, because the quality of printed matter, including the function and appearance of the two parts, but the appearance of the subjective and relatively strong, so with the customer to establish good interpersonal relationship is also very important.

Author/Liu Siwen Source: "Packaging and Decoration Printing" 2005, 10 (Packing and Decoration Printing)