Furniture with prices of hundreds of thousands or even millions of yuan is just a counterfeit goods wearing "foreign clothes". This has caused many consumers to question whether high-end furniture is really "upscale". And if there is a quality problem that requires rights protection , do you have a " Furniture User's Manual " in your hand?
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Consumers: Knowing less price patterns is more important
A customer who came to buy furniture said that buying furniture is mainly based on the introduction of the salesperson, and then personally look at the quality of the product, I feel almost will buy. The reporter suggested that whether the consumer needs to ask for instructions for use when purchasing furniture, the consumer said that he did not know what the instructions would do. "Do you mean the brochure issued by the merchant? Is that a manual?" When the consumer learned that the manual would not only specify the material and formaldehyde content, but also the maintenance, repair and precautions for the furniture. When he also helped his buyer, the customer replied: "Even if there is a manual, no one will write something bad there. Besides, it is really not necessary to identify the material of the furniture. expert."
Many consumers choose furniture, only consider the style, material, comfort, price, etc. of the furniture, and more importantly, such as formaldehyde content, consumers say, they can only "follow the feeling."
It is precisely because many consumers do not pay attention to the existence of furniture manuals at the time of purchase. Therefore, in the later use of maintenance and cleaning, consumers who do not follow the furniture instruction manual are also very popular. The resulting furniture is damaged and the consumer pays the bill.
Seller: more efficient use of less product brochures
Do the furniture sold in the home store have the "Furniture Instructions for Use"? The reporter randomly asked several sales staff in the store, and some merchants said that they can provide furniture instructions. The reporter found that the furniture that can be used is usually packaged furniture such as mattresses, while unpackaged furniture such as bookcases and seats are rarely equipped with furniture instructions.
However, some merchants have taken out the furniture instruction manual, but the specific problems such as the performance, materials and specifications of the furniture are not explained in detail in the manual. There are no relevant information on the control indicators of harmful substances in the manual, and the manual is the product leaflet. .
The same situation is more serious in some low-end furniture stores. Sales staff told reporters that because the size of the manufacturers is not large, they simply do not use the specifications of the specifications, consumers who buy furniture are not too concerned, they fight the price advantage.
Tips:
It is mandatory to sell the furniture with the product instruction manual, not to teach the consumer how to use the furniture, and more importantly, it should explain the control indicators such as the materials used in the furniture, the harmful substances contained in the paint or the radioactive substances. Consumers should pay attention to the "Furniture User's Guide" when purchasing furniture, because if there is a problem, it will be a powerful proof of rights. Nor can you trust the business brochure, because that does not replace the legal status of the manual.
When purchasing furniture, pay attention to whether there is a product implementation standard number on the manual. If the product has quality problems, if the information on the manual does not match the actual situation, it can be retained as evidence of rights protection. Consumers should take the initiative to ask the manufacturer to show the furniture instruction manual when purchasing. It is best to purchase quality-guaranteed furniture from the well-known local furniture market to avoid injury.
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