315 home complaints involving service quality store satisfaction to be improved

Home building materials are mixed, products are suspected of counterfeiting, business operations are suspected of breach of contract fraud, store after-sales service is not in place... The annual "3·15" international consumer rights protection day is approaching, the home industry still has many problems, causing Many consumers complained...

Complaints involve service quality

Every year around March 15th, the Municipal Consumers Association and major media will receive complaints about home building materials. It is understood that the complaints of most consumers this year are related to product installation and post-service, involving counterfeit and shoddy products, after-sales, fraud, breach of contract, etc., such as the unlicensed home improvement company's running orders, furniture, flooring and other products quality Guan, related products were dropped, and so on. Many cases have revealed that the Sichuan home building materials industry is still mixed.

However, the complaint cases show that the complaints of well-known home building materials brands are not high, only about 0.8%, and non-malignant and major complaints can resolve conflicts through mediation. This means that the sense of responsibility of brand enterprises is constantly improving, because they understand that it is the brand quality and the trust of consumers that can truly maintain the healthy development of enterprises. Many brand owners said that after a period of sluggish consumption, the market is gradually picking up. If consumers are harmed because of unscrupulous traders and unscrupulous practices, not only consumers will be disappointed, but also the market and industry. Will be subject to more serious "contusion."

Formaldehyde furniture number one killer

It is understood that the problems of wooden furniture mainly focus on the amount of formaldehyde emission, product stability and the physical and chemical properties of the appearance products are relatively weak. Formaldehyde emission is an important indicator related to human health and life safety, causing unqualified formaldehyde emission. First, the plate material used is high in formaldehyde content, and the facing material does not have sealing or poor sealing. The surface finish treatment; the second is the formaldehyde contained in the adhesive used in various forms of veneering and finishing (urea resin, etc.). In addition, the unreasonable design and the unqualified quality of the product backsheet can easily lead to problems in the stability of household products. Household products with unsatisfactory stability are likely to cause harm to users (especially children) during use.

It is worth mentioning that the problems of soft furniture are mostly concentrated on the important supporting parts inside the soft furniture. If the wooden parts are unqualified, it will directly affect the structural strength of the furniture support, and there are hidden dangers. The failure of this indicator is mainly caused by the use of unqualified wood raw materials for enterprises to reduce production costs. In addition, the four metal feet of the soft furniture are also prone to problems. The reason for the failure is that the company uses cheap and low-quality pipe materials in the production process, and consumers should pay more attention when purchasing.

Service as a whole needs to be improved

China's home furnishing industry is developing at an alarming rate. As the largest home furnishing store that carries home building materials, it has also risen in different forms, styles and orientations. In order to attract and better serve consumers, various stores have also launched various pre-sale, in-sale, after-sale and other store service terms. However, many consumers complain that they do not enjoy the quality services they promised in their home stores.

It is understood that in recent years, consumer disputes related to the provision of services at the selling places have emerged and presented a rapid growth trend, which has forced people to question the sincerity of the services of the home stores. According to surveys conducted by Red Star Macalline, IKEA, Jinsheng and other major stores, consumers aged 18-45 have become the mainstream of household building materials consumption, with male consumers accounting for 61% and up to 89%. Consumers said they would buy home building materials in the next year, but 85% of consumers said that in the past year, shopping malls or shopping have caused unpleasant things, and the overall satisfaction of the store industry needs to be improved.

Among them, 37% of consumers believe that merchants are not honest enough in business, some promises are not fully fulfilled to consumers; and some salesmen's service level is not enough, not familiar with products, prices, and even the name, texture and even the origin of the products. Waiting for Zhang Guan Li Dai, to a certain extent, affects the normal consumption of consumers; complaints about the poor quality of furniture itself account for about 10%. In addition, some consumers said that the display of some stores and the atmosphere are uncomfortable.

For more information on China's furniture industry, please pay attention to the official website of Xianghe Furniture City ().